1stCV are experts in the recruitment into Customer Service Centres and Call and Contact Centres. Recruiting at all levels from agent to director our expertise in this area originates from our selected consultants years of experience in Call and Contact Centre environments.
Finding the right candidate to fit into your culture is the key to recruiting into this sector so regardless of which department you are looking to recruit into at your workplace 1stCV will find the right kind of candidate/s to join your team.
We supply permanent and contract staff – If we could help you to recruit for your Customer Service and Call Centre departments please call us directly on 0870 0421690 and we will direct you to an accounts specialist recruiter.
Areas of expertise within Customer Service/Call Centre Job Roles
Operational
• Account Director
• Account Executive
• Account Manager
• Call Centre Advisor
• Call Centre Agent
• Call Centre Manager
• Call Centre Operator
• Call Centre Supervisor
• Client Relations Manager
• Customer Service Advisor
• Customer Services Manager
• Customer Services Managing Director
• Customer Services Representative
• Customer Services Supervisor
• Help Desk
• Interim Manager
• Operational Manager
• Resource Scheduling Forecasting
• Team Leader Supervisor
• Telesales Telemarketing
• Traffic Manager
Business Services
• Business Analysis
• Call Flow Scripting Design
• Management Consultancy
• Mis Collation And Analysis
• Process Design Development Improvement
• Project Management
• Recruitment Services Skills Profiling And Assessment Services
• Strategic Services
• Supplier Management
• Technical Support
Training
• Coaching Mentoring
• Course Design
• Team Building
• Telephone Skills
• Teleservice Telesales Skills
• Trainer
• Training Needs Analysis Skills Profiling
Customer
• Crm
• Customer Communications
• Customer Value Management
Technology
• Acd Aspect Meridian Avaya Rockwell
• Crm Systems Siebel Clarify
• Cti Genesys Royalblue
• Email Management Systems Egain
• Help Desk Systems
• Interaction Management Systems Interactive Intelligence Ait Edify
